My wife and I were recently in Sydney (sans kids fortunately, otherwise their vocabulary may well have been extended in directions not so pleasant) when we encountered a Sri Chin Moy cycle-a-thon in progress. A worthy endeavour perhaps, but created for us something of a nightmare. As non-Sydney residents, driving through the maze of inner-city one-way streets and no-go lanes (forgive so much hyphenation) is ever a ‘fraught’ exercise. This time, on the way to visit some friends, we thought we were well prepared. We had memorised the route from previous trips, and were confident! But things had changed; the way forward was different, familiar roads were closed! Pedal power had thwarted our progress. No matter, trusty GPS to the rescue, we can navigate our way thought this maze… but poor Jane (as we affectionately refer to our electronic route guru) was as lost as we; blinded by high rise buildings and loss of signal.
This combination of lack of direction and bicycles put me in mind of when we bought our son his first bike as a christmas present. Being newly-ish-weds (those damned hyphens again) and not so flush, we opted for the flat-pack budget bicycle. “Some assembly required” the box said. Some?!
So, christmas eve (there’s nothing like eleventh hour –literally– panic), kids packed forcibly off to bed under threat of a santa no-show, and it’s time for assembly. My wife, somewhat sensibly I think with hindsight, disappeared to tend to other wrapping and sticky tape battles. With the theme to the Good, The Bad and The Ugly running through my mind, I approached the as yet unopened box. “Ah, a doddle” I think, grinning, “I’ll be in bed by midnight”.
The box disgorged its several thousand components over our dining room floor and my grin faltered, just a little. “Perhaps not midnight”, I amended, “but not too much after.” By 1:30am Christmas day morning, amidst chaos and confusion, I decided to resort to the heretofore ignored and disdained instruction manual… “I’d better just check this…”
3:00am, peering through runnels of grease and tears of frustration, it dawns on me that the instructions provided were for a completely different bicycle, perhaps a penny farthing for all I know and the resemblance to reality it bore. You see, there were no diagrams, and the text had frustratingly been translated from Cantonese to Mandarin, to Swahili, ancient Sanskrit and Klingon, before arriving at “English”. There were tantalisingly familiar words, like ‘wheele’ and break kabel, to ensure perseverance, before realisation hit. Reaching for solace in the only thing close by, I sipped on a glass of sherry (sorry Santa, my need was greater than yours). After lobbing the instructions across the room, I spied Rudolph’s treat, and dearly wished the translator of said instructions was close by to act as the deserving receptacle of so large a carrot!
Which all leads in a roundabout way to some of the problems encountered by people and businesses who opt for some of the really cheap offers around now for graphic design services, especially logo design. Make sure you have all the information, instructions and files you will need as the proud owner of a brand new identity and logo. To avoid the headaches and frustrations (and extra costs) that will inevitably follow if you don’t have all you need, ask the designer or developer of your projects some key questions (and whether the options will cost extra):
- How many concepts will I be given to choose from?
- Is there provision in the price for any revisions if I’d like to make some changes?
- Will the logo files I receive be suitable for high quality digital and offset printing?
- What file formats will you provide for the logo? …and will I receive an editable eps (encapsulated postscript) version?
- What colour options will the files be provided in? (for example RGB colour files, suitable for web viewing, cannot be printed) …and will there be CMYK and/or PMS (or Pantone) colour options provided?
- Will I own all the rights to use the logo wherever and whenever I please?
- Will the logo designs be designed specifically for me? or is it possible that other clients of yours may have the same logo?
There are other questions that should be asked for different types of projects, ie print products and websites, and I can address these in a future blog if you think it’s useful… let me know! It would also be good to know if anyone has experienced any problems along the lines of the questions above, or if I’ve missed anything that you may have experienced. I aim to collate a list of these issues encountered and put them onto our website as a resource.
PS: Over five hours to construct a bike, over five hours to get out of Sydney, round, and round, and round…